Prepaid Loading Channels

PREPAID LOADING CHANNELS

GUIDE FOR SUBSCRIBERS:

Reload your account using any of these convenient methods/channels

Loading Through Cignal Retailers

  1. Go to the nearest/most convenient Cignal partner/dealer.
    (You may look for sari-sari stores or establishments with Cignal “Load Here” signage.)
  2. Provide the following details:
    • Cignal Account Number
    • Cignal Prepaid subscription package (175, 200, 300, 450, 500, 600, 800 and 1000)
  3. Pay for your Cignal load directly to the Cignal Partner.
  4. Wait for the Cignal Partner to give you the loading reference number as proof of successful transaction.

Loading Through Smart Load Retailers

  1. Go to the nearest/most convenient Smart load retailer.
    (You may look for sari-sari stores or establishments with Smart Buddy, Talk N’ Text or Cignal “Load Here” signages.)
  2. Provide the following details:
    • Cignal Account Number
    • Cignal Prepaid subscription package (175, 200, 300, 450, 500, 600, 800 and 1000)
  3. Pay for your Cignal load directly to the Smart load retailer.
  4. Wait for the Smart load retailer to give you the loading reference number as proof of successful transaction.

Loading Through SMART Pasaload

  1. PILI - Choose the amount of load that you wish to transfer to your Cignal account. Ensure that you have enough load in your SMART mobile number.
  2. PASA - Using your SMART sim, text PASALOAD <SPACE> CIGNAL ACCOUNT NUMBER <SPACE> KEYWORD. Send to 808. Please ensure that your Cignal Prepaid box is on or in standby mode before you use Pasaload.
  3. PREPAID – Once you have received the text confirmation, you may start watching your favorite shows with Cignal. Please wait 5 to 15 minutes after the successful sending of the Pasaload request for the channel viewing to take effect.

 

Click  HERE for more details about Prepaid loading via Smart Pasaload.

Cignal Reload Cards and E-Pins

You may purchase Cignal Reload Cards and e-Pins from these outlets and online stores:


 

CIGNAL LOAD Retailers’ Support Section

This is a guide for Cignal and Smart Load Retailers on how to reload your customer’s account with any of the packages below using the appropriate keyword.

Package Keyword SRP Validity
Load 175 SD175 or HD175 P175.00 30 Days
Load 200  SD200 or HD200 P200.00 30 Days
Load 300 SD300 or HD300 P300.00 30 Days
Load 450 SD450 or HD450 P450.00 30 Days
Load 500 HD500 P500.00 30 Days
Load 600 HD600 P600.00 30 Days
Load 800 HD800 P800.00 30 Days
Load 1000 HD1000 P1000.00 30 Days

Reminders:

  • If the subscriber forgets his account number, kindly advise him/her to gently pull out the Smart Card from his/her set-up box and check the backside of the card.
  • For SMART/SUN subscribers, text CIGNAL SC <12-digit smart card number> to 5353. Standard SMS rates apply.
  • If the subscriber forgets his Smart Card serial number, kindly advise him/her to gently pull out the Smart Card from his/her set-up box and check the backside of the card. The 12-digit smart card number appears in this format: 0000 00XX XXXX
  • For special packs like Pay-Per-View, the keywords to be used will be broadcasted per event.
  • For current Smart retailers selling Smart Prepaid load, just text Cignal to 3443 to receive an updated menu.