How To Read Your Bill

Subscriber Information
Contains the subscriber name and billing address
Billing Information
Account Number: The fixed number assigned to the subscriber. This number should always be used when paying or inquiring on your service account thru Customer Case or Dealer
Subscription Plan: The subscribed package plan
SOA (Statement of Account) No: The assigned bill number
Statement Date: Date of bill generation
Billing Period: Period of service being billed
Statement Summary
Contains the following:
Previous Charges: Contains the total amount due from the previous month's bill and payments received before Statement Date
Current Charges: Contains all current charges, which may include:
- Pro-rata Charges: Proportional fees from installation date to Statement date
- Current Subscription Charge: Fee for the current billing period
Payment Due Date: Dates to settle previous and current charges to avoid service interruption.
Total Amount Due: Sum of the previous and the current charges
Announcements
Contains product and service updates
Payment Stub
Summary of account details for payment purposes

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