How do I find out my account number?
There are two ways to find your account number.
* Standard SMS rates shall apply.
- Refer to your Cignal SOA or Statement of Account.
- Gently pull out your SMART CARD from the set-top box and check the backside of the card.
- For SMART and SUN subscribers, text CIGNAL SC <12-digit smart card number> and send to 5353.
How do I find out my smart card serial number?
*Standard SMS rates apply.
- Gently pull-out the smart card from the Cignal Box.
- Flip card to locate the smart card number on the backside of card. The 12-digit smart card number appears in this format: 0000 00XX XXXX
- For Smart/TNT or Sun subscribers, text: CIGNAL<space>SC<space><12-digit smart card no.>.
- Send message to 5353.
- A text message will be received with the customer's account number.