How To Find My Account Number?

How do I find out my account number?

There are two ways to find your account number.

  1. Refer to your Cignal SOA or Statement of Account.
  2. Gently pull out your SMART CARD from the set-top box and check the backside of the card.
  3. For SMART and SUN subscribers, text CIGNAL SC <12-digit smart card number> and send to 5353.
* Standard SMS rates shall apply.

How do I find out my smart card serial number?

  1. Gently pull-out the smart card from the Cignal Box.
  2. Flip card to locate the smart card number on the backside of card. The 12-digit smart card number appears in this format: 0000 00XX XXXX
  3. For Smart/TNT or Sun subscribers, text: CIGNAL<space>SC<space><12-digit smart card no.>.
  4. Send message to 5353.
  5. A text message will be received with the customer's account number.
*Standard SMS rates apply.