Prepaid Loading Channels

PREPAID LOADING CHANNELS

GUIDE FOR SUBSCRIBERS:

Reload your account using any of these convenient methods/channels

Loading Through Retailers

  1. Go to the nearest/most convenient Cignal partner/dealer.
    (You may look for sari-sari stores or establishments with Cignal “Load Here” signages.)
  2. Provide the following details:
    • Cignal Account Number
    • Cignal Prepaid subscription package (175, 200, 300, 450, 500, 600, 800 and 1000)
  3. Pay for your Cignal load directly to the Cignal Partner.
  4. Wait for the Cignal Partner to give you the loading reference number as proof of successful transaction.

Loading Through Retailers

  1. Go to the nearest/most convenient Smart load retailer.
    (You may look for sari-sari stores or establishments with Smart Buddy, Talk N’ Text or Cignal “Load Here” signages.)
  2. Provide the following details:
    • Cignal Account Number
    • Cignal Prepaid subscription package (175, 200, 300, 450, 500, 600, 800 and 1000)
  3. Pay for your Cignal load directly to the Smart load retailer.
  4. Wait for the Smart load retailer to give you the loading reference number as proof of successful transaction.

Loading Through

  1. PILI – Choose the amount of load that you wish to transfer to your Cignal box. Ensure that you have enough load in your SMART Mobile number.
  2. PASA – Using your Smart mobile, text PASALOAD <SPACE> CIGNAL ACCT NUMBER <SPACE> KEYWORD. Send to 808. Please ensure that your Cignal Prepaid box is on or at least in stand by mode before you use PASALOAD
  3. PREPAID – Once you have received the text confirmation, you may start watching your favorite shows with Cignal Prepaid valid for 25 days. Please wait 5 to 15 minutes after the successful sending of the PASALOAD request for the channel viewing to take effect.

Click here for more details about Prepaid loading via Smart Pasaload.

Cignal Reload Card

For easy loading, register your Cignal account to your mobile phone:

  1. Text CIGNAL REG <Cignal Account No.>
  2. No need to re-type your account no. when loading. Just text CIGNAL <PIN>
  3. For both commands, send to 5353 for SMART and SUN subscribers.

To load Cignal account not registered to your mobile phone:

  1. Text CIGNAL <PIN> <Cignal Account Number> and send to 5353 for SMART and SUN subscribers.
  2. You will receive a text message confirming your request.

To inquire about load expiry:

  1. Text CIGNAL EXP <Cignal Account No.> and send to 5353 for SMART and SUN subscribers
  2. You will receive a text message on the expiry date of your load.

 

CIGNAL LOAD Retailers’ Support Section

Guide for Cignal Load Retailers: Reload your customer’s account with any of the packages below using the appropriate keyword

Package Keyword SRP Validity
120 Load SD120 or HD120 P120.00 20 Days
175 Load SD175 or HD175 P175.00 30 Days
200 Load SD200 or HD200 P200.00 30 Days
300 Load SD300 or HD300 P300.00 30 Days
450 Load SD450 or HD450 P450.00 30 Days
500 Load HD500 P500.00 30 Days
600 Load HD600 P600.00 30 Days
800 Load HD800 P800.00 30 Days
1000 Load HD1000 P1000.00 30 Days

Reminders:

  • If the subscriber forgets his account number, kindly advise him/her to gently pull out the Smart Card from his/her set-up box and check the backside of the card. For SMART/SUN subscribers, text CIGNAL SC <12-digit smart card number> to 5353. Standard SMS rate apply.
  • If the subscriber forgets his Smart Card serial number, kindly advise him/her to gently pull out the Smart Card from his/her set-up box and check the backside of the card. The 12-digit smart card number appears in this format: 0000 00XX XXXX
  • For special packs like Pay-Per-View, the keywords to be used will be broadcasted per event.
  • For current Smart retailers selling Smart prepaid load, just text <Cignal> to 3443 to receive updated menu.