Prepaid Premium SD Box Software Update

What boxes are affected?

Skyworth S610 boxes and Arion ARSN210S boxes.

When will the activity be?

For Skyworth S610 boxes:
Nov. 20-Dec. 1, 2017

For Arion ARSN210S boxes:
Wave 1: Dec. 4-22, 2017
Wave 2: Dec. 27, 2017 – Jan. 12, 2018

How do I check if my box is affected?

Arion ARSN210S

Skyworth S610

Arion ARSN210S

What do I need to do in relation to the update?

For Arion ARSN210S Box (Wave 1)

You will see an update bar on your screen for a few minutes. No action is needed for your box to update.

For Arion ARSN210S Box (Wave 1)

Keep the box plugged at all times during this period to receive the update.

You will be asked to confirm settings when you turn your box and TV on.

All settings are already on default. Click the OK button on the remote control to move through the installation screens.

1. STB Boot Up

2. First Time Installation (FTI) Language Selection

3. First Time Installation (FTI) Setup Reminder

1. STB Boot Up

2. First Time Installation (FTI) Language Selection

3. First Time Installation (FTI) Setup Reminder

7. First Time Installation (FTI) Service Scan Complete

8. Full Screen Video

How will these software upgrades affect my viewing?

The update will take effect when the box is on stand-by, but you might experience viewing disruption for a few moments as you confirm the settings.

See the previous section for more details. (“What do I need to do in relation to the updates?”)

How long will the software installation take?

Approximately 10 minutes from when the software is downloaded and installation completed successfully.

What happens if my box was unplugged/was not updated?

You may request for a box software update by getting in touch with Cignal Care.

Where can I get a copy of the new user manual?

For Subscribers with Arion boxes, click here
For Subscribers with Skyworth boxes, click here

Who can I contact in case there are issues?

Contact Cignal Care at (02) 244-6251

DOMESTIC TOLL-FREE:

PLDT Landline, SMART, TNT,   Sun Subscribers: 1-800-10-2446251 (CIGNAL-1)

Non-Smart Subscribers:
1-800-8-2446251 (CIGNAL-1)
(6 AM - 12 MN Daily, Including Holidays)

WEBCHAT:
http://care.cignal.tv/cignaltv/check.php
(7 AM - 9 PM, Daily Including Holidays)