How do I order replacement accessories?
Remote control unit, adaptor and smart cards may be ordered via CignalCare. For Postpaid subscribers, applicable fees will be reflected on their next bill. For Prepaid subscribers, they may be required to pay for the accessory through any Bayad Center branches nationwide prior to delivery.
What will I do if I will move houses?
Please contact CignalCare to schedule the dismantling and reinstallation of the concerned Cignal kit components. Applicable charges will be shouldered by the subscriber. Please click here for CignalCare contact details.
Does the signal get interrupted during bad weather?
Cignal is a satellite-based subscription that requires a clear line of sight connection to the satellite. Rains do not affect the line of sight. Severe weather conditions, however, may block the signal resulting to temporary loss of connection. Interruption should not last more than 10 -15 minutes.
What will I do if I experience service interruptions?
You may click here for troubleshooting instructions or call our hotline (02) 88-888-222, #88-222 (Outside Metro Manila)
Display Types:
What is the difference between digital vs. analog broadcast?
Digital broadcast gives you crisper and clearer images, allowing you to maximize the features of your TV set, particularly if you’re using an LCD or LED.
What is Standard Definition (SD)?
SD is the broadcast standard used in the Philippines and commonly used by TVs with a “traditional” TV set or CRT (cathode ray tube).
What is High Definition (HD)?
HD is the highest display format for images and video, having more pixels than SD at 1080i (interlaced) display resolution. The aspect ratio for HD is 16:9.
Is Cignal for LCD and LED TVs only?
Cignal Digital TV broadcast is for all types and sizes of televisions. Your TV viewing experience is further enhanced on an LCD or LED set as these are already digital thus, more compatible with Cignal’s crisp and clear digital broadcast.