FAQ

Frequently Asked Questions

How do I find out my account number?

Text CIGNAL SC <12-digit smart card no.> to 5353
(Php1.00 per text for Smart and Php2.00 per text for Sun subscribers)

To know your Smart Card Serial Number

1. Gently pull-out the smart card from the Cignal Box 

(Refer to images below depending on your set-top box type)

*Gently pull-out the smart card.

* Flip open to access the smart card.

* Flip open to access the smart card.

*Gently pull-out the smart card

2.  Flip card to locate the smart card number on the backside of card. The 12-digit smart card number appears in this format: 0000 00XX XXXX

3. Using your Smart or Sun mobile phone, text: CIGNAL<space>SC<space><12-digit smart card no.>

4. Send message to 5353

5. A text message will be received with the customer's account number.