Troubleshooting

 
My box is booting up.

Check if the box is POWERED ON- LED light is GREEN. If issue persists, perform hard reset.

My TV has no audio and/or video output.

  1. Ensure that your TV is connected properly to your Cignal box and it is out of standby mode.
  2. Select the correct AV input. (eg. AV1, AV2, HDMI)
  3. Power the box ON
  4. Check TV and the box volume.
  5. If issue persists, perform hard reset.
My TV is showing "Technical Problem" error/pixilated pictures/ON and OFF programming

Check your RG6 connection and ensure that it is secure. Otherwise, perform hard reset.

For multiple box set-up, only the primary box has the correct settings, press the MENU button on your remote control. Go to the Settings then enter your PIN (default is "0000" or "9988") Select SYSTEM SETUP>INSTALLATION SETUP>SATELLITE SETUP>LNB POWERING. To set to ON/OFF, click the left/right arrows. Your 2nd and 3rd box should be set to be off.

My remote control keys are not responding.

Press MODE on your REMOTE CONTROL -- LED light on the unit should be in orange.


I'm experiencing the following error message - E1/E2/E4/E6/E14
  1. Check if the card is properly inserted
  2. Perform card and hard reset
What is a hard reset?
   
What is a card reset?
   
What is a universal RCU?

A universal RCU allows you to control any Cignal-issued Set-Top Box (STB) and Televisions (TV). All universal RCUs are marked with a red dot just right beside the Cignal logo.

How to configure the RCU to your STB?

  1. Press the mode button. Power button's LED should be in Amber/Orange color
  2. Press and hold the <OK> and the <RED> buttons simultaneously for 3-5 seconds until the LED power blinks twice.
  3. Press 9-8-2 on the RCU to unlock. The Amber/Orange LED on the power button will blink 4x if the code is entered correct, othewise go back to Step 2.
  4. Press and hold <OK> and <RED> buttongs simultaneously for 3-5 seconds until the power button blinks twice.
  5. Key in the code specific to your set top box make.
    The Amber orange LED power button will blink twice if the code entered is correct, otherwise go back to Step 4.
  6. Press and hold the <OK> and the <RED> buttons simultaneously for 3-5 seconds until the LED on power button blinks twice.
  7. Press 9-8-2 on the RCU to lock. The Amber/Orange LED on power button will blink twice if the code enter is correct, otherwise go back to Step 6.
  8. Press OK button to confirm.
How to configure the RCU to your TV?
  1. Press the mode button. Power button's LED should be in GREEN color.
  2. Press and hold the <OK> and the <RED> buttons simultaneously for 3-5 seconds until the LED on the power button blinks twice.
  3. Press 9-9-1 on the RCU. The Green LED on the power button will blink 2x if the code entered is corret , otherwise go back to Step 2.
  4. Point the RCU to the TV and press the program page <+> button on the RDU repeatedly with 1 second interval until the TV turns OFF.
  5. Press the power button on the RCU, wait for the TV to turn ON and proceed to Step 6. If TV does not turn on, procedd to Step 7.
  6. Press the <OK> button and the Green LED power on the power button will blink 2x to confirm that the TV code had been set. Proceed to Step 8.
  7. Point the RCU to the TV and press the program page <-> button repeatedly with 1 second interval until the TV turns ON, then go back to Step 6.
  8. Verify if the other controllable TV functions are working. (E.g. Volume, Source, Power, Menu and Number Keys)