FAQ

Frequently Asked Questions

How do I get in touch with your Customer Service?

1.    If the Cignal Kit does not work, or suddenly crashes, who should I call?

Please contact the authorized Cignal Partner who installed your service. Postpaid subscribers in Metro Manila may also call the Cignal hotline at CIGNAL1 (02) 2446251; those outside Metro Manila may call our domestic toll-free hotline 1-800-10-2446251. You may also email care@cignal.tv, or text 391.800.8000.

2.    Can I call the hotline anytime I want?

You can call the Cignal hotline daily from 6:00am to 12:00mn

3.    Is your hotline toll-free?

Those in Metro Manila may call CIGNAL- 1 (02) 2446251. Regular rates apply.

Those outside Metro Manila may call our toll-free domestic hotline at 1-800-10-2446251.

We may also be contacted through:

Email: care@cignal.tv
SMS: 391.800.8000 (using any provider)